Terms & Conditions
Terms & Conditions
We accept orders placed on the site, via email, phone, fax or letter. We are commited to serve you to the best of our abilities and to your full satisfaction. If you know we have something but are having difficulty finding it online, here are some things to keep in mind:
1) We may be out of stock. You can call or email to find out when we will have more in stock, and to put an item on backorder or notification for you.
2) Check your search words. Try broader search terms (fewer words) if you get no search results, or narrow your search if you get too many results. Also look at your spelling. There are many popular variations of spellings for Sanskrit, Bengali, and Hindi words and titles. We try to standardize our spelling, and allow for the more common variations, but sometimes don't cover all of them.
We are also happy to send gifts for your friends or create gift vouchers in any value.
Returns and replacemets
We are commited to your satisfaction with our products and our customer service. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item minus a 10% restocking fee. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with this requirement. We can only accept the return of opened items if they are faulty. Please return within seven days for replacement and we will replace or refund you as soon as possible. MP3 Downloads cannot be returned after purchase. If you are experiencing an issue with an MP3 download from us, please contact us. Voluntary refunds and replacement requests will also be treated with the same respect.
Please package your return order appropriately. Items damaged during return shipping due to improper packaging cannot be accepted as 'original unused condition'. If shipping your return by mail/post, please use this address:
New Vraja Dhama, 4 Clydesdale Avenue, Northern Park, Pietermaritzburg, South Africa, 3201
In all cases of dissatisfaction, please contact us regarding your return to be sure to receive the appropriate credit, exchange, or refund. Unless otherwise arranged, use only standard rates of shipping your return. You will not receive credit or refunds for expedited shipping rates.If you have any questions about returns on specific items, or to initiate a return, please contact us right away.
The Prices are quoted in ZA Rands, you have the option to change the currency at the top of the web page, which will convert all prices to selected curreny. We have listed four currencies for now (ZA Rand, USD, Indian Rupees, and Euro)
We will keep you informed of your order status.